Privacy Policy

Opalsign Limited ("Opalsign", "we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect personal data when you interact with our website at opalsignafrica.com or contact us by any means.

1. Data Controller

The data controller responsible for your personal data is Opalsign Limited, Alberta Graham Close, GA-101-7711, Kwame Nkrumah Avenue, Circle, Accra, Ghana. Contact: opalsigndigital@gmail.com.

2. Data We Collect

When you use our website or contact us, we may collect:

• Identity data: name, company name, job title
• Contact data: email address, phone number, postal address
• Transaction data: details of orders placed, quotations requested, and payments made
• Technical data: IP address, browser type, pages visited, time spent on pages
• Communication data: messages sent to us via our contact form, email, WhatsApp, or phone

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders and quote requests
• Respond to your enquiries and communicate with you
• Send order confirmations, invoices, and important service notifications
• Improve our website, products, and services
• Comply with legal and regulatory obligations
• With your consent, send promotional information about our products and services

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (to fulfil your orders); legitimate interests (to respond to enquiries and improve our services); compliance with a legal obligation; and consent (where you have opted in to marketing communications).

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and business (e.g. email service providers, payment processors), subject to appropriate data protection agreements. We may also disclose data where required by law or to enforce our legal rights.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. Essential cookies are required for the website to function. You can control non-essential cookies through your browser settings. By continuing to use our website, you consent to our use of essential cookies. A full cookie policy is available on request.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes. Transaction records are typically retained for 7 years in compliance with Ghanaian tax and accounting requirements.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where there is no legal obligation to retain it)
• Object to or restrict processing of your data
• Withdraw consent at any time (where processing is consent-based)
• Lodge a complaint with the relevant data protection authority in Ghana

To exercise any of these rights, contact us at opalsigndigital@gmail.com.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Whilst we take all reasonable precautions, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on this page with the date of last update. We will notify you of significant changes where practicable.