Help & FAQ
Quick answers to the questions our customers ask the most.
How do I request a quote?
The fastest way is the form on our Contact Us page or any department page. You can also email opalsigndigital@gmail.com or message us on WhatsApp with your specs (size, quantity, material, deadline).
What artwork format should I send?
We prefer print-ready PDF, AI, or EPS files. High-resolution TIFF, JPG, or PNG also work. Use CMYK colour mode, embed or outline fonts, and include 3 mm bleed for prints that go to the edge.
What resolution should my files be?
300 DPI at final size for small prints (business cards, flyers). 150 DPI is fine for large format (banners, tarpaulins) since they're viewed from a distance. Always at final size — not scaled down.
How long does production take?
Most jobs turn around in 24 – 72 hours once artwork is approved and payment is confirmed. Large format and signage projects can take 3 – 7 days depending on scope. Urgent? Tell us — we often accommodate same-day jobs for existing customers.
Do you deliver?
Yes — within Accra and across Ghana. Delivery is quoted per job based on size, weight, and destination. Pickup at our Circle or Kokomlemle branches is always free.
What payment methods do you accept?
Bank transfer, Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money), and cash on collection. For large jobs, a 50% deposit confirms the order; balance is due before delivery.
Can I see a proof before printing?
Absolutely. We share a digital proof for approval on every job. For colour-critical work, a physical proof can be arranged at additional cost.
What if I'm not happy with the result?
We stand behind our work. If a print doesn't match the approved proof or has a manufacturing defect, we'll reprint at no charge. See our Terms & Conditions for full details.
How do I send large files?
Up to 100 MB by email is fine. Larger? Send a WeTransfer, Google Drive, or Dropbox link to opalsigndigital@gmail.com.
Do you offer design services?
Yes — our in-house design team can create or refine artwork for an additional fee. Tell us what you need and we'll quote design + print together.